You may only do this, if the item was damaged when it was delivered, and you must notify customer service of this within 24 hours.You might not be able to use this Return option if you failed to notify customer care of this within 24 hours.
According to the Consumer Protection Act, 2019, consumers have the right to return goods and receive a refund in certain circumstances, such as:
If the goods received are defective or not as described.
If the goods are not of the quality or standard that the consumer was led to believe.
If the goods are different from what was shown or advertised.
The particular amount will be credited your account which The Purchase has been madeas per the RETURN AND REFUND POLICY
We’ll process the order, Once the request has been received. The user will receive the order(package) within 6-8 working day
THE WEEEKND is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-8 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact on hello@weeeknd.com .
Order Cancellations and returns
All items sold by SELLERS through our WEEEKND Platform
In this case, We are sorry to have to inform you that we won’t be able to accept order cancellations or returns if you just decide to change your mind about your purchase.
I have received a wrong or defective product. How do I proceed?
The Video evidence would be required from the moment the parcel(which you received) is opened as well as good clear images of the issue you are experiencing(for instance., Wrong size, Wrong color, Damaged Items). Please also include a brief description of the problem.
Kindly send your problem along with the above details to the hello@weeeknd.com
It will be our priority to resolve the matter as soon as possible in our side.
CONTACT US
If you have any questions, feel free to contact us at ( hello@weeeknd.com ) on (“weeeknd”) service team principles.